Yellow Transportation Terms and Conditions
Cancellations For cancellations, we require notice of 24 hours before scheduled pick up time to be refunded in full/not billed. For cancellations not made before 24 hours of scheduled pick up time, the affiliate will be billed/charged in full. For Hourly Limousine, Town Car, Luxury SUV and Van Charters, we require a minimum of a two (2) day cancellation notice prior to scheduled pick-up time or the affiliate will be billed/charged in full.
Delays/Rescheduling
Point to Point Transfers: Failure of the affiliate to advise of change in pick up time two (2) hours prior to scheduled pick up time, or late by more than 30 minutes of the scheduled pick up time the client will be billed for the pick up and in addition, by the hour at an hourly rate equal to the pick up rate, commencing 30 minutes after the scheduled pick up time.
Airport Departure Transfers: Failure of the affiliate to advise of change in pick up time two (2) hours prior to scheduled pick up time, or the clients late by more than 30 minutes of the scheduled pick up time the affiliate will be billed for the pick up and in addition, by the hour at an hourly rate equal to the pick up rate, commencing 30 minutes after the scheduled pick up time.
Airport Arrival Transfers: For clients arriving by commercial airlines/airport, Yellow transportation monitors all flights and adjusts scheduling accordingly. We cannot guarantee availability of a vehicle when flights are more than 45 minutes late. In this case the availability is on a best effort basis only. The client must show up within 45 minutes of flight arrival time or will be considered a no show, for which the affiliate will be billed in full. Should the client be delayed in Immigration, Customs or Baggage Claim, please make contact with the office within 45 minutes of their scheduled pick up time. Should the client show up after 45 minutes, the affiliate will be billed for the scheduled pick up and the new pick up.
For clients arriving by Private airplanes/airport, the client must show up within 30 minutes of flight arrival time or will be considered a no show, for which the affiliate will be billed in full. Should the private flight be late by more than 30 minutes of the advised landing time the affiliate will be billed for the pick up and in addition, by the hour at an hourly rate equal to the pick up rate, commencing 30 minutes after the advised landing time.
Any additional stop exceeding 15 minutes will be charged the applicable hourly rate rounded to the nearest 30 minutes. Should incorrect pick up/drop off information be provided by the affiliate and results in a vehicle being dispatched for a pick up, the affiliate will be billed/charged.
The affiliate assumes full financial liability for any damage to the hired vehicle caused during the duration of the service by their client or any members of their party. Drug use and underage drinking is strictly prohibited by law. Any fines incurred will be paid for by the client. Smoking is not permitted in our vehicles. Yellow transportation is not responsible for articles left in our vehicles. Clients are required to notify us in advance if any pets are part of their party. Clients are liable for any damage caused to the vehicle by their pet/s. Should special vehicle detailing be required for excessive pet hair, debris or other matter caused by the pet, the client will be billed/charged $67 to $107 depending on the amount/ nature of cleaning required.
